Delivery & Returns

Delivery

We currently deliver throughout the UK.

Orders are carefully packaged to help protect your wax melts during transit. Delivery charges are calculated and displayed at checkout before payment is made.

All UK orders are sent using Royal Mail Tracked 48. Please note that "Tracked 48" refers to the Royal Mail service used — it does not guarantee delivery within 48 hours. Orders are dispatched after processing and we will do our best to get your order out to you as quickly as possible.

Estimated dispatch times will be displayed at checkout. Please remember that delivery times are estimates and occasional delays may occur once your parcel has left us.

If your parcel has not arrived within the expected timeframe, please contact us at [email protected] and we'll be happy to help.

Cancellations & Change of Mind Returns

We hope you love your Skylar & Sage order, but we understand that sometimes you may change your mind.

For eligible online purchases, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

After notifying us that you wish to cancel, you have a further 14 days to return the goods.

Please contact [email protected] before returning an order so we can provide you with the appropriate return information.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning unwanted goods.

Condition of Returned Items

Please return unwanted products in their original condition and, where possible, with the original shrink wrapping intact.

If the shrink wrapping has been removed or damaged, or the wax has been handled beyond what would reasonably be necessary to inspect the product, this may reduce the value of the item. Where permitted by law, we reserve the right to make an appropriate deduction from the refund to reflect any loss in value.

Wax melts that have been used, melted, broken up for use or otherwise consumed cannot be returned simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Refunds

Once your returned order has been received, we will process any refund due within 14 days.

Where you exercise your statutory right to cancel the entire order, your refund will include the cost of our standard delivery option where applicable. If you chose a more expensive delivery method, the additional delivery cost will not normally be refunded.

Refunds will be made using the original payment method wherever possible.

Damaged or Incorrect Orders

We take lots of care when packaging your wax melts, but if your order arrives significantly damaged, faulty or incorrect, please contact us as soon as possible at [email protected].

Please include your order number and photographs of the product and packaging where possible. This helps us understand what has happened and resolve the issue quickly.

Depending on the circumstances, we may offer a replacement or refund in accordance with your consumer rights.

A Little Note About Handmade Wax 💗

Every Skylar & Sage wax melt is handmade, so small variations in colour, glitter placement, decoration and finish are completely normal and make each piece unique.

Our wax slabs and decorative mini melts can also be delicate. Occasionally a decorative piece or slab may crack or separate during delivery despite being carefully packaged.

Because wax melts are designed to be broken into pieces before melting, minor cosmetic cracking or separation that does not affect the product's ability to be used safely as intended will be considered on a case-by-case basis.

However, this does not affect your statutory rights. If your product arrives substantially damaged, faulty, unsafe or not as described, please contact us and we'll put things right.

Contact Us

Skylar & Sage Home Fragrance

Email: [email protected]

Last updated: August 2026