Privacy Policy

At Skylar & Sage Home Fragrance, we are committed to protecting your privacy. This policy explains how we collect, use and look after your personal information when you visit our website or place an order with us.

Who We Are

Skylar & Sage Home Fragrance is a small handmade business based in Staffordshire, England.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

What Information We Collect

When you place an order or contact us, we may collect:

• Your name and contact details (email address, postal address, phone number)
• Payment information (processed securely by PayPal — we do not store your card details)
• Order details and purchase history
• Any messages or enquiries you send to us

When you browse our website, we may also collect basic technical information such as your IP address and browser type through standard website analytics.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order or enquiry
• Send order confirmations and updates
• Comply with our legal obligations
• Improve our website and customer experience

Our Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract — to fulfil orders you have placed with us
• Legitimate interests — to respond to enquiries and improve our service
• Legal obligation — where required by law

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

• PayPal — to process your payment securely
• Royal Mail or other delivery providers — to deliver your order
• Legal authorities — where required by law

PayPal's privacy policy can be found at paypal.com/uk/legalhub/privacy-full.

How Long We Keep Your Data

We keep your order and contact information for as long as necessary to fulfil your order, handle any returns or queries, and comply with our legal and tax obligations.

We will not keep your data for longer than necessary.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information (where applicable)
• Object to or restrict how we process your information
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website may use cookies to help it function correctly and to understand how visitors use the site.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the website works.

Security

We take reasonable steps to protect your personal information. All payments are processed securely by PayPal and we do not store your payment card details on our systems.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

Skylar & Sage Home Fragrance

Email: [email protected]

Last updated: August 2026